Returns/Exchanges
Stocked donut exchange program:
As long as the donuts you ordered are in new condition (ie haven't been ridden with) you can exchange them for any other pair or pairs of equal value.
- Email Support@gripdonuts.com with your order date, name, and desired donuts you'd like to exchange
- We will send a shipping label for you to print out
- Repackage and drop off at post office
- Your new donuts will be sent out as soon as the old ones are in the mail
Return policy:
- You'll have 30 whole days after the delivery date to decide if you would like to keep your order or not.
- This policy is voided if the product is installed, worn, damaged or altered after shipment and will be returned to the buyer without a refund.
- Custom grip donuts cannot be returned unless damaged when received
Cancelations:
- Send an email to Support@gripdonuts.com to cancel an order. Please include your name, date, ordered items and specify the subject as an "order cancelation".
- If your item hasn't been shipped you will receive a full refund the same day.
- If canceled after being shipped we will try to have the shipping company send it back or have you print a return label and send back. However you will receive a refund excluding the shipping fees.
Remember we are human, that means mistakes will be made, but we will do whatever it takes to have a happy customer at the end of the day!